POLICIES

Privacy

All your details are kept strictly confidential. Fastflowers does not and has never stored our client's credit card details. When placing an order your credit details pass directly and securely to our merchant bank who returns to us an approved or declined code. Our customers' privacy and security is of paramount importance to us.

We will not send you emails without your consent.

To minimize delivery problems we may need to contact the recipient. If you DO NOT want us to contact the recipient you must advise us.

By placing an order, you declare that you are the person named on the credit card or have been given permission to use it. If we believe an order is fraudulent or has been sent in bad faith, we may release your details to the appropriate authorities. All IP addresses are logged. We reserve the right to reject any card message which contains profane or insulting language.

Cancellations

Should you give us sufficient prior notice of the cancellation of an order, we will credit your account fully, less a $5 administration fee. Unfortunately no refund can be made after the flowers have been dispatched.

Once an order has been placed we may not be able to make alterations to the order details. Please ensure all details and messages are accurate at the time of placing your order. Over busy periods such as Valentine's Day and Mother's Day we will not be able to alter messages.

Security

We use Webpay and St George Bank as our solutions partners. All sensitive material is transmitted by secure socket link (SSL) with 128 bit encryption. This ensures that your credit card details are never seen by fastflowers. Your card number is encrypted and sent directly to the bank which must approve your purchase and send fastflowers an authority to charge your credit card. This procedure can take a few moments and that is why we ask you to be patient and not press "enter" again while the transaction is taking place. For your security we have a SSL certificate which can be verified by double clicking on the padlock icon on our secure order form.

Wine

Wine cannot be delivered to or accepted by any person under the age of 18 or left at a delivery address unattended. Some states require florists to hold a special licence to deliver alcohol with flowers and not all of our agents are able to obtain such licences. In those cases were we cannot send alcohol we will increase the order by the equivalent value in flowers unless advised otherwise. Alcohol is not available for delivery in New Zealand.

Flowers and Hampers

While we aim to match the arrangements pictured on this site to your order, this is not always possible due to seasonal factors and availability of materials and containers. Availability of boxes and containers vary in different locations around the country. Therefore our pictures should be used as a guide only. The photos usually depict the smallest price point for each arrangement. The number and type of flowers or food products in your arrangement will often vary from that shown in the photo as the cost and availability of flowers and food products varies in different locations. If our florists need to substitute flowers they will use blooms of equal or greater value to those shown. Photos show flowers in full bloom however we try to send flowers which are still in bud as these are the freshest available and will last the longest.

Our designs are bold, modern and elegant. We use a network of boutique florists around Australia and New Zealand to fulfil our orders. Each arrangement is specially hand made to order by our highly trained florists and each has its own unique look and charm.

Vases are not included with flowers unless specifically stated. All prices shown are in Australian Dollars (AUD) on fastflowers.com.au and in New Zealand Dollars (NZD) on fastflowers.co.nz

Deliveries

In the unlikely event that an order is not received, please contact us as soon as possible so th