FAQ

How do you know if the florist has the flowers?

Roses.com.au has specifically designed all our floral products according to availability and seasonality. This means that florists across Australia can all access and provide our designs on a day to day basis (subject to no out of the ordinary circumstances).

Is what you see online what you get?

Every product you see online has a specific ingredient list which details everything from the number of flowers, what style of arrangement and even what type of foliage is to be used. The products you see online have been designed by our florists and depict the exact amount of flowers in these ingredient lists. There will be minor variances in the arrangements we deliver although we do aim to deliver the arrangement as close to the one you see pictured.

How do you know where the flowers are coming from?

Roses.com.au has hand-picked designated and accredited florists who have agreed to deliver to certain areas across Australia and New Zealand. That way when the suburb is selected, our system automatically recognises which florist services that area. This differs from other flower delivery companies who simply gather as many florists as possible in an area without knowing who they are, what they stock and what quality they assure. Our difference is that we know all of our florists in our network personally and we have strategically picked the best floral wholesalers and florists who cover a large area Australia and New Zealand wide.

What happens if nobody is home (residential deliveries)?

First and foremost Roses.com.au will always try our hardest to ensure your delivery makes it directly into the hands of the desired recipient. If there is no answer at the door, the courier will endeavor to leave the flowers in a place that is as shady, secluded and sheltered as possible. If this isn't the case, your order will be taken back to the florist and we will contact you to organise alternate arrangements. Orders that include alcohol cannot be left at the delivery location unless an individual over the age of 18 is there to accept the order.

When will my flowers arrive?

Guaranteed delivery time is by 5.00pm to business addresses and 7.00pm to residential addresses for your requested delivery day for almost everywhere in Australia and New Zealand.

Where is your shop located?

Roses.com.au has three florist stores located at 257 Enmore Road in Sydney, 500 Bourke Street in Melbourne and 158 Roma street in Brisbane supported by a national hand-picked florist network of local florists. Roses.com.au works with florists from all around Australia to deliver you the freshest flowers.

Am I able to choose the colours and flowers in my arrangement?

All of our arrangements pictured on our website have been specifically priced in regards to the stem count of the arrangement. Due to this we are unable to change what is in the arrangement. However, if a flower is unavailable we will ask the customer if they would like a substitution which will equal the price of the original flower. Colour choice can be requested also, although florists typically buy the colours that are on the website. Therefore, if the requested colours are not available, the arrangement will default back to the original colour scheme.